Associate – Guest Relations

0 - 3 Years
Mumbai

Job Description

The candidate will be a part of the product journey that users will love and have significant experience writing user
stories with extreme detail! You will be responsible to lead all customer experience efforts and ensuring
they are delivered with the highest value with the least effort. You will be required to supervise work
activities of cleaning personnel to ensure clean, orderly, and attractive rooms. Assign duties, inspect
work, and investigate complaints regarding housekeeping service and equipment and take corrective
action. The person must have a passion for perfection w.r.t. customer service.
Job Responsibilities:

Required Candidate profile

The candidate should have experience in 5  star Hotels .
Guest Relations Associate will be responsible for ensuring 100% CSAT score of all the houses on-board.
The GRA will represent the organization in front of the customer.
Define the customer experience process and touch points along with the leadership team
To consistently offer professional, friendly and engaging service

End to end responsibility of the guests from closure to check-out.
Supervise the housekeepers and to lead the team of room attendants and ensure we provide
excellent customer service 100/100.
Other responsibilities will include organizing employee shifts, training and motivating team
members and checking areas for tidiness.
Good understanding of sanitation regulations and team management abilities
Handle the customer walk-ins at the apartments and give them the desired level of customer experience
Liaise with vendors for management of staff and ensure discipline at each and every touch point

Salary: Not Disclosed by Recruiter

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:Hotels, Restaurants

Role Category:Front Office/Customer Care

Role:Guest Service Agent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Quotient Consultancy

One of the leading real Estate Company.
View Contact Details+

Recruiter Name:Heena Sippy

Contact Company:Quotient Consultancy

Telephone:022-40697719

Email :overseasqc3@gmail.com

Address :306, Raikar Chambers, 3rd Floor, Near Jain Temple, Station Road, Govandi (E), MUMBAI, Maharashtra - 400088,India

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