1 Training Train and educate new hires on the process workflow and tasks.
2 Assess new hires and provide feedback to ensure basic performance
3.Handle queries to assist them with their tasks and educate them
4. Identify training need based on queries, create training plans, train and conduct assessments
5.Publish scorecards and provide feedback to employees based on their scores
6.Create, upload and update process documents for knowledge transfer
7.Functional and personal development training Identify training needs, analyze them and design modules
8.Create effective training content
9.Schedule and arrange for logistics for training sessions
10.Deliver training sessions
11.Create assessments as a follow-up to training and provide feedback, if necessary
12.Interviewing Interview candidates for certain profiles to evaluate communication and organizational alignment
13Create assessment rounds for IJPs/IJTs
14.Be a part of panel interviews for IJPs/IJTs
15.Provide feedback and coaching
16 Operational realignment and events Work on process/workflow enhancement projects viz.
17 Effective Human Resource processes like interviewing, designing processes etc.
18 Skill development in senior team members/leadership
19 Change management facilitation
20 Succession planning projects
21 Newer learning methodology
22Calibrate with training teams across sites on weekly/ monthly calls
23 Be a part of event conceptualization
24 Build organizational culture through initiatives
25 Contribute to outreach programs run by the Human Resource team
Required Candidate profileThe candidate needs to have 2 years experience in Training .
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:Teaching, Education, Training, Counselling
Desired Candidate Profile
Recruiter Name:Heena Sippy
Contact Company:Quotient Consultancy