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Contact Centre / QA / TL ( Leading Bank ) MUMBAI

3 - 5 YearsMumbai

Posted: 5 days ago

Job Description



Contact Centre - Leading Bank in Goregaon


Please be available Interview's next week

PLEASE NOTE : MANDATORY 50 % & ABOVE REQUIRED WHILE COMPLETING GRADUATION

1 ) TEAM LEADER - 5 LKHS

2) QUALITY ANALYST - 5 LKHS

3) CUSTOMER SERVICE - INBOUND / OUTBOUND / EMAIL -CTC- 2.50 TO 3.5 LKHS

Location : Goregaon

For QUALITY ANLAYST - Required skills

1. To monitor calls for a given set of agents.
2. Provide timely feedbacks
3. Conduct sessions and briefings
4. Monitor calls, analyze reason & root cause of the score


Please share resume asap Contact Person : Divya 022 40697706 , qcprofile@gmail.com , people8qc@gmail.com


Candidates having experience in Contact Centre Team Handling Role
.
PLEASE NOTE : MANDATORY 50 % & ABOVE REQUIRED WHILE COMPLETING GRADUATION .

Drive customer contact centre functions to deliver sales and service propositions which align
with Banks business and channel strategies to achieve customer satisfaction and financial
objectives in an omni-channel, multi-brand environment.
Essential
Planning:
Analytical Thinking:
Decision-Making
Customer Focus
People Management
Team Leading
Quality and Improvement orientation
Resilience





Salary: INR 2,00,000 - 3,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Telecalling/Telemarketing Executive
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Quotient Consultancy
Leading Bank in Mumbai
View Contact Details+
Contact Details

Recruiter Name:Divya

Contact Company:Quotient Consultancy

Telephone:40697706

Email :people8qc@gmail.com

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