Current Account RM : Leading Bank : Mumbai

2 - 7 Years
Mumbai, Mumbai Suburbs

Job Description

Dear Candidate,

Urgent opening with leading Bank Across Mumbai

Designation : Current Account RM
CTC : Upto 8-9 lacs
Location : Across Mumbai

Overall Goal: 
Current Account RM  will be responsible for
Managing a book of a Segment Current Account Customers
Acquisition of new  customers
Enhancement of the relationship by cross-selling products and services as per the
profile & need of the these current account customers
Deepening the size of the relationship and retention of the customers by providing the
best possible services and being the dedicated point of contact for these customers
Make RBL Bank a primary bank for customer and get maximum wallet share


Key Result / Responsibility Areas:
a) Portfolio Management
1. Engage with current account customer mapped to RM on regular basis
2. Identify existing/new customers who meet Segment product criteria and upgrade these customers under the Segment programme.
4. Ensure that Group company and Family customers are grouped
Regularly interact with the customer to build rapport and understand the profile. The customer profiling should be used to set customer level objectives post discussion branch
Manager/TL. Customer interaction to be regular updated in system provided.
5. Ensure that within each customer group a minimum number of stipulated Income
6. Generating products are sold as per the customers profile and needs. RM to Cross sell appropriate products to the customers and  ensure activate usage.
7. Enhance Values within each of the customer groups by ensuring that a/cs are activated
8. Acquire new customers who meet product & program criteria

B) Sales:(Acquisition, Build up ,Penetration and Retention)
a) Increase liabilities size of relationship i.e 
1. Growth in account balances of existing customer
2. Acquire group company/family accounts of primary customer
3. Keep track of customer accounts to prevent outflow of funds

b)Cross Sell Bank Products for revenue generation and engagement
1. Cross Sell various RBL Bank products like TPP , FD. Credit Card, Loans , Salary Accounts  to customers and related family
2. Basis customer business requirement cross sell products like POS , Payment
3. Gateway, Trade /Forex ( LC /BG/ Remittance /OD) , Doorstep Banking Services.
4. Drive active transaction through RBL bank account
5. Should know the customers business in order to provide banking and financial solutions
6. Register customer for various Direct Banking Channels of the bank

C) Customer Services
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints received from portfolio customers within the stipulated TATs 
and ensure appropriate customer communication on closures
 Preventive complaint management by regular interaction with the customers


D) Target Achievement

CA RM will be given a quarterly and yearly target on revenue, product cross sell
and book value build up
Basis the Target the RM will be tracked on regular basis for achievement of the
Targets
CA RM will be evaluated on Portfolio Score Card

Competencies:

Sales and Influencing Skills
Banking Product & Process Knowledge . The candidate should have past
experience of Current Account product & processes ,Trade & Forex , Door Step
banking and other current account related products.
Planning and Organizing Skills
Communication skills
Knowledge of Competition & Current trends in financial Industry.

Interested candidate can revert back with updated resume on qcnaukri1@gmail.com

Any query can call Shrutika : 022-40697708 / 9137236763

Salary: INR 4,50,000 - 9,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Sales/Business Development Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Quotient Consultancy

Quotient Consultancy
View Contact Details+

Recruiter Name:Shrutika

Contact Company:Quotient Consultancy

Telephone:9137236763

Email :qcnaukri1@gmail.com

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