Service Delivery Ambassador_Non Cash with a Leading Bank-Mumbai

1 - 4 Years

Job Description

Job Description - Service Delivery Ambassador Non Cash

Reports to: Service Delivery Manager (Branch Manager in case of branches where there is no SDM)

Key Job Responsibilities of SDM Non Cash

a. Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint management
b. Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
c. Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
d. ERV and NTB growth as per targets set for the branch
e. Achieve overall deposits growth
f. Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
g. Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
h. Training : achieve certification on all the products being sold through the branch
i. Adherence to policies and guidelines such as KYC & AML
j. Certification on both IRDA and AMFI

Graduation must (min. score of 50%)

- Detailed Orientation
- Problem Solving
- Communication Skills
- Customer Service

Interested candidates can share resumes at or contact Jyoti 02240697709

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Operations/Processes/Finance/Legal

Role:Operations Officer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Quotient Consultancy

Quotient Consultancy
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Contact Company:Quotient Consultancy