Social Media Mgr ( Response Mgmt / ORM ) Mumbai

4 - 9 Years
Mumbai

Job Description


Social Media Mgr - ORM / Response Mgmt - Leading Bank - Western Line .


PLS NOTE - COMPULSORY NEED TO HAVE MORE THAN 50% IN GRADUATION
HIKE OFFERED - 15 % FROM FIXED CTC .


Urgent Opening for a Leading Bank

Kindly Share resume asap. Contact Person : Divyaa qcprofile@gmail.com
Knowledge / Experience of Social Media query handling - ORM & Response Mgmt .

Social Media, Customer care Mailbox and Chat Management / respond & resolve customer's queries/complaints within defined TAT

Lead Management

Daily checks of various Portals.
Provide first Contact Resolution to customers
Highlight trends and specific cases that may cause Reputational / Operational Risk to the Bank
Use of appropriate escalation methods.
Continuous conversation with all stakeholders - Marketing, credit cards, contact centre, BASS, etc

Meet and exceed performance targets set by management
Adhere to breaks/shifts in a timely manner as per schedule.
To keep on improving upon the standard responses
Equip self with knowledge of new products / procedures and updated policies.
Meet quality assurance requirements and other key performance metrics.


1. Technical Skills
Skill Attribute

Service Excellence Treating Customer Right
Taking end-to-end Ownership of Customer Issues
Cutting across the Bank to obtain results for Customer Servicing
Always handling Customers with a positive attitude
Valuing the value chain within the organisation
Staying ahead of Customer Needs/Queries
Positive attitude is a must
EUC Skills Excellent command of English Language - Written & Spoken

Good Communication Skills

Expertise in Social Media
Knowledge of MS Excel, Word & PowerPoint
Command of Regional Language would be an added advantage







Salary: INR 4,00,000 - 5,50,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Marketing, Advertising, MR, PR, Media Planning

Role Category:Online/Digital Marketing

Role:Search Engine Marketing/SEM Specialist

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Quotient Consultancy

Opening for Leading Bank
View Contact Details+

Recruiter Name:Divyaa

Contact Company:Quotient Consultancy

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