TL – Customer Service : Leading Broking Firm : Mumbai

2 - 7 Years

Job Description

Dear Candidate,

Urgent opening with Team leader role with leading broking firm.

Designation : TL - Customer Service
Location : Mumbai
CTC : Upto 5 Lacs

Job Responsibilities :
Achieve team target on productivity, quality & TAT
Provide on floor assistance to team members.
Draw up monthly balance scorecards for team members and provide appropriate feedback to them.
Facilitate training requirement of team members
Action projects assigned to the team from time to time.
Conduct soft skills / product / process training for the team.
Handle client interactions and customer support at higher levels.
Distribution and allotment of work
Adhere to process delivery, TATs and Quality.
Monitor and analyze on performance activities, identify trends and recommend improvement measures.
Maintaining general floor discipline.
Maintaining Effective communication with Customer.

Interested candidate can revert back with updated resume on

Any query can call Shrutika : 022-40697708 / 9137236763

Salary: INR 3,00,000 - 4,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:CRM/Phone/Internet Banking Executive

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Quotient Consultancy
Quotient Consultancy
View Contact Details+

Recruiter Name:Shrutika Surve

Contact Company:Quotient Consultancy



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