Leading Bank Hiring Telecalling Supervisor (Senior Manager)
Interested please call MAHEK 40697707/ 9137263337 and drop CV at firstname.lastname@example.org
Collection Manager - Telecalling - Experience in any industry Inbound and Outbound Call Centre (Collections Manager,Training Manager/Quality Analysis/ Call center Manager/ Vendor management/ Agency Manager)
Call Centre management for Tele collections Managing collection for Credit Card portfolio for early stage collection: Call Center Manager: Responsibilities Managing credit card collections Managing a team of AMs Achieving monthly target for organization & driving team according to the companys goal. Motivating & counseling the team time & again to ensure their focus toward achieving their targets. Coaching and feedback sessions with the bottom cortile i.e. the lower performers of the team Tracking performances of Assist Mangers on weekly basis by Setting their DRR and providing feedback Timely resolution of disputed & vendor queries. Monitoring call centre operations to ensure quality standards are met. Analyzing the portfolio trends & providing feedback to credit team. Managing Customer Complaints and escalation on mails and on Call for PAN India.
Experience into Collection and Customer service in different verticals & background
. Exclusive in team bonding & handling, client interaction to vendor management.
. Proficient at setting priorities and meeting goals, outstanding communication and interpersonal capabilities. Target oriented & specialist in people management
. Capable of rapidly learning new process, and successfully applying them to projects and operations for expected output & meet financial goals.
. Quick learner with ability to rapidly achieve organizational integration, assimilate job requirements, employ new ideas, concepts, methods, and process & download the same to team.
. Energetic and self-motivated team player
Interested please revert back with updated CV