CRM – B2C (Skin Haircare , Pharma) Mumbai

From 3 to 8 year(s) of experience
₹ 3,00,000 - 4,00,000 P.A.

Job Description


Customer Relationship Mgr - B2C (Skin Haircare , Pharma)



Location : Western Mumbai

Kindly Share updated resume asap.


Contact Person : qcprofile@gmail.com



CRM dealing with Customer Query who can conduct the activity thru different channel dealing with skincare , haircare , derma & Neutracitical Products .


CTC : 25 to 35k



Responsible for developing and implementing processes to enhance end customer experience at all touchpoints, online and offline, and contribute towards building brand loyalty and preference .


External:

End customers (B2C)

Service partners and enablers

Internal:

Head of Marketing

Head of Department

President, Avalife

Sales & Marketing team

Supply-chain team

Regulatory team



3-5 years of experience.


Experience in end Customer Relationship Management (CRM) in B2C category, preferably in nutraceutical segment.

Should have worked in a customer-facing role across online and offline channels, devices, and touchpoints such as phone calls, online meetings, WhatsApp, social media, email, among others (if any).

Minimum Education:

Bachelors degree in marketing, communication, advertising, business management or related fields preferred.








Roles and Responsibilities



Desired Candidate Profile



Perks and Benefits



Role:Service Manager

Salary: 3,00,000 - 4,00,000 P.A.

Industry:Miscellaneous

Functional Area:Customer Success, Service & Operations

Role Category:After Sales Service & Repair

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Quotient Consultancy


3-5 years of experience.


Experience in end Customer Relationship Management (CRM) in B2C category, preferably in nutraceutical segment.

Should have worked in a customer-facing role across online and offline channels, devices, and touchpoints such as phone calls, online meetings, WhatsApp, social media, email, among others (if any).

Minimum Education:

Bachelors degree in marketing, communication, advertising, business management or related fields preferred.



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Contact Company:Quotient Consultancy