Team Mgr Customer Experience – Outbound Female ( Thane) Leading Bank

Hiring for Leading Bank

from 8 to 13 year(s) of Experience
₹ 15,00,000 - 22,50,000 P.A.

Job Description


Team Mgr Customer Experience - Outbound Female ( Thane)


Need only Female profiles for the same.

Grade : M6


CTC : can go up to 23 LPA

No of positions : 3

Position is based out of Thane..


Contact Person : Divya - 9137265848


  • Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets
  • Responsible for Recruitment and People retention
  • Core delivery on Sales, Portfolio Management & Campaign objectives.
  • Manage and Deliver on other business metrics such as Productivity, Quality, Staffing, etc.
  • Liaise with Product & Business teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations.
  • Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, etc.
  • Manage customer escalations with end-to-end resolution

Job Description


  • Graduate or MBA
  • Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors (in turn handling officers)
  • Excellent communication skills Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Roles and Responsibilities



Desired Candidate Profile



Perks and Benefits



Role:Quality Coach

Salary: 15,00,000 - 22,50,000 P.A.

Industry:Banking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Employment Type:Full Time, Permanent

Education-

UG:

PG:MBA/PGDM in Finance

Doctorate:

Company Profile

Quotient Consultancy




  • Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets
  • Responsible for Recruitment and People retention
  • Core delivery on Sales, Portfolio Management & Campaign objectives.
  • Manage and Deliver on other business metrics such as Productivity, Quality, Staffing, etc.
  • Liaise with Product & Business teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations.
  • Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, etc.
  • Manage customer escalations with end-to-end resolution

Job Description


  • Graduate or MBA

  • Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors (in turn handling officers)
  • Excellent communication skills – Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Company Info
View Contact Details+

Contact Company:Quotient Consultancy